Rating: 10 Posted By: MISTERCHEAP
Views: 871 Replies: 17

see attached PDF, here are the highlights

from iamfrugal/sd below (PDF uploaded here by Mistercheap)

Our Rite Aid coupon issues are over!
I am SO happy now I can’t even stand it!
I wrote twice to someone higher up at RA corporate, instead of going thru the website, and this is the response I got today. You all are going to want to print a copy of this, and sticky this thread probably.
I’ll copy/paste plus try to attach a pdf

Hello XXXX,

I apologize that we did not get back to you sooner with a response to your email, when in fact we did immediate react to the issues you raised. Your original communication made us aware of the need to more effectively train our store teams on our recently modified coupon policies. Over the past several months we have begun using new promotional channels on the internet and have loosened previously conservative policies on coupon acceptance, but apparently did not do a thorough job in educating our stores teams.

Since your original email, we have begun to re-educate our teams around our new policies on coupon acceptance and in fact plan to send another communication package to the stores tomorrow. Tied with this, we have created a Coupon Policy for our customers that will be available at our stores upon request (I have attached a draft copy of this document).

Thank you for taking the time to pass along your observations, which became the catalyst for improvement. If you have any further problems in our stores or would like to pass along additional feedback, I would be happy to assist you. You can reach me either by email or at (XXX) XXX-5555.

Sincerely Yours,

VP, Store Operations

Rite Aid Pharmacy

 

Rite Aid Policy Coupon Acceptance

To Our Valued Customers:

We gladly accept your manufacturers, Rite Aid “valuable” and Internet/Print at Home coupons in all Rite Aid stores as detailed in our coupon acceptance guidelines listed below:

GUIDELINES:

Multiple Coupons

We accept a manufacturers coupon and a Rite Aid coupon for the purchase of a single item. However, the coupon redemption amount can never exceed the value of the item.
We accept multiple identical coupons for multiple qualifying items as long as there is sufficient stock to satisfy other customers.
We reserve the right to limit bulk purchases of items if the purchase will deplete our supply for other customers.
Buy One, Get One Free Coupons

We will accept a Buy One, Get One Free coupon for an item that is in our flyer as Buy One, Get One Free. The cash register will compute any sales tax due, which varies by state law.
Internet/Print at Home Coupons

We accept coupons printed off the internet from manufacturers websites, emails and coupon websites up to $5.00 off per item.
Rite Aid coupons are not considered internet/print at home coupons, even when they are printed from an internet site or an email, and are therefore not subject to the $5.00 limit.
Total Purchase Coupons

From time to time, Rite Aid features total purchase coupons which discount total purchases based upon meeting specific requirements. For example, $5 off a $25 purchase coupon.
Any manufacturers coupons presented with a total purchase coupon will be deducted after the purchase total has been determined.
We will accept more than one total purchase coupon as long as they are used in separate transactions with each transaction meeting the minimum purchase requirements. We reserve the right to limit the number of total purchase coupons that can be used in a given day.
Sale Items

We will accept a manufacturers or Rite Aid coupon for an item that is on sale.
In the event that the item is on sale for less than the value of the coupon, we accept the coupon for the retail price of the item. No Cash Back is given on coupons.
General

Coupons and their face value cannot be exchanged for cash
Competitor coupons are not accepted at Rite Aid.

Online Coupons